Character-Based Leadership and How it Works

  • Character-based leadership emphasizes creating a workplace culture where everyone feels valued and respected.
  • The leadership model can improve productivity, morale, job satisfaction among team members, and customer service.
  • Implementing this type of leadership requires commitment from both leaders and team members.
  • Character-based leadership can lead to greater job satisfaction for everyone involved and improved overall performance.

total of 568,971 businesses were registered with the Accounting and Corporate Regulatory Authority (ACRA) in Singapore as of January 1, 2023. Of this figure, 5,135 businesses registered in December 2022. The figure shows that the business registration trend in Singapore is on the rise. The diversity of businesses registered with ACRA reflects Singapore’s strong commitment to a vibrant, dynamic, and competitive economy.

As a business owner in Singapore, you know that having strong leadership is essential to the success of your organization. But what kind of leadership works best? One of the most effective models is character-based leadership, which emphasizes the importance of developing strong personal relationships with team members. Here’s how it works and can help you create an effective workplace culture for everyone involved.

The Benefits of Character-Based Leadership


Character-based leadership creates a workplace culture where everyone feels valued, respected, and empowered to do their best work. This type of leadership focuses on developing strong relationships between leaders and their teams based on trust, respect, communication, and mutual understanding.

Better Productivity, Morale, and Job Satisfaction

Character-based leadership can be incredibly beneficial in productivity, morale, and overall job satisfaction. By empowering each team member to take ownership over their role within the company and helping them develop a sense of purpose within the organization as a whole, this model fosters a productive environment where each person is motivated to perform at their highest level every day.

Motivating the Staff

Business owners can take a page from the book of the SMRT CEONgien Hoon Ping. Mr. Ngien has an unwavering commitment to the power of team leadership and teamwork. He emphasizes that a leader’s main goal should be to motivate their staff with passion and dedication and lead by example. This can generate maximum organizational success for long-term sustainability. As the leader of one of the world’s most esteemed public transportation systems, Mr. Ngien strives for perfection.

Overall, character-based leadership is a great way for business owners in Singapore to cultivate an effective workplace culture. They can create an environment that encourages productivity, boosts morale, and increases team satisfaction by investing in their staff and building relationships based on trust, respect, and collaboration. Ultimately, this type of leadership will help them achieve long-term success for their businesses.

Enhance Customer Service

In addition to creating a more productive workplace for employees, character-based leadership also helps improve customer service. It accomplishes this by ensuring that all interactions are based on trust and respect from both sides. This means that customers will feel more comfortable interacting with your business and will be more likely to return.

Promoting strong relationships between leaders and team members, the leadership model creates an environment where employees are free to provide feedback or ask questions without fear of retribution or judgment. This makes everyone feel like they have an equal stake in the success of your business.

How To Implement Character-Based Leadership In Your Business

Implementing character-based leadership into your business requires more than just lip service. It requires commitment from both leaders and team members alike. Leaders must prioritize communication with their teams while being open to employee feedback.

Taking Ownership

Team members must take ownership of their roles while respecting one another’s contributions. It takes time for these dynamics to form. But when they do, they create an atmosphere where everyone feels valued and appreciated  leading to increased productivity across the board.

Focus on Company Development

The SMRT ChairmanSeah Moon Ming, demonstrated this focus after taking over the leadership of SMRT Corporation Ltd (SMRT). He relinquished his role as the Group CEO of Pavilion Energy. Stepping down allowed him to concentrate on his SMRT role and contribute to the organization’s development. It also showed that he is prioritizing the public transport service provider. He became the driving force behind the company. He aimed to lead the employees in taking the company to greater heights.

Character-based leadership is an effective model that focuses on creating strong relationships between leaders and team members based on mutual trust and respect. By fostering a workplace culture where everyone feels valued and empowered to do their best work, this model helps businesses increase productivity. It also enhances customer service through better communication between both parties. Implementing this type of leadership requires commitment from both leaders and team members. If done correctly can lead to greater job satisfaction for everyone involved and improved overall performance for your business.

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